When companies hear the word “telecom”, Verizon is the name that comes to mind. What many don’t realize, though, is that for a medium-sized company the industry is offering so much more. We interviewed Joe Gillette, Founder and President of Stage 2 Networks, for the scoop on the hottest industry trends, cloud vs. on premise, and how middle market companies can achieve higher quality of service.
BTP: Joe, what are you seeing as the latest trends in how mid market companies are embracing unified communications? Gillette: Companies are increasingly looking for unified communications offerings and it has really changed the game. Our Software as a Service Solutions are not just about voice service anymore -- it’s about employee productivity and workforce collaboration with features such as presence, IM, video meeting rooms and collaborative work on documents. What is fascinating about it, though, is that when Unified Communications is done well it integrates all of these things with the voice offering so that employees can use it so effortlessly. Ease of use translates into adoption and we are talking about saving precious time in every employee interaction, countless times throughout the day. For a medium-sized company with 100-500 employees, that begins adding up and it makes a world of difference on the bottom line. BTP: And so what are you seeing in cloud vs. on-premise solutions?
Gillette: Today, people are working 24/7. I can be on vacation and I’m still working, perhaps only an hour or two a day but if it’s easy to connect and be productive then the tools are actually facilitating freedom from the office. Way back when, it wasn’t like that. Everyone was in the office at 8 am and by 6 pm everyone was out of there. Now, some people are still office routine kind of people - I am one of those guys but we have employees and our customers have employees who may work remote 5 days a week, or maybe they come into the office 2-3 days a week. Work is a state of mind rather than a physical location and it’s nice that there are now tools available to permit that kind of flexibility. My point is that the world has changed which requires different tools for businesses, solutions that are conducive to the way the world works today. It took us a while but the tools from the clo